AI Customer Support domain-aware that ships on day one
AI customer-support stack for ecommerce - order status, returns, product Q&A - integrated with Shopify, BigCommerce, or headless stacks.
What AI Customer Support for Ecommerce looks like with us
Our AI Customer Support work is led by senior engineers with 8+ years of production experience - no bait-and-switch staffing. Each project has a named lead engineer, a delivery lead, and a weekly written status so there are no surprises. We structure work around your existing engineering cadence - Slack or Teams channel, weekly demos, shared backlog. If you're evaluating partners, start with a 30-minute discovery call - a senior engineer will join, not a sales rep.
- 01Production SLAs - not a POC that collapses under real traffic
- 02Integrations with your existing systems (CRMs, ERPs, ticketing, data warehouses)
- 03Cost dashboards so you can see token/inference spend against ROI
- 04Re-training / prompt-tuning workflows documented for your team to own post-launch
- 05Domain-aware architecture built for your industry's compliance and data-sensitivity profile
How teams use this
Replace a spreadsheet + email workflow with an auditable, measurable automation
Automate a workflow currently bottlenecking your AI Customer Support operations
Stand up a compliance-aware AI feature tailored to your industry's data and jargon
100+ companiesquietlyrunonsystemswebuilt.
Common questions
Do you have reference cases in this industry?
Usually yes, under NDA. We can arrange a reference call with a past client once we're past early scoping.
Do you understand the compliance landscape in this vertical?
We ask that question up front in scoping. Where compliance matters (healthcare, finance, legal), we align the architecture with the relevant standards - HIPAA, SOC 2, GDPR, PCI, whichever applies - and document the alignment.
Who owns the IP?
You do. All code, documentation, model weights, and deliverables are assigned to you on payment. Our master service agreement spells this out explicitly.
Do you sign NDAs before a scoping call?
Yes - standard practice. We circulate a mutual NDA before any detailed conversation about your product, data, or roadmap.
Whatpeople who shipped with ussayafterwards.
Telluswhatyouwanttoautomate.We'llreplyinonebusinessday.
Describe the problem, the constraint, the deadline. We'll send back a scoped plan and a senior engineer to kick it off - no sales theater.